Epicor DocStar ECM Online Resources

Help Page > Epicor DocStar ECM Online Resources

Welcome to the DocStar ECM Online Resources

Use the Table of Contents in the left pane to navigate to the help contents you need. We provide user-level, text-based content to help you use DocStar to its full advantage. Additionally, you’ll find links to Epicor University training and education sources to help you master your DocStar tasks.

  • Online Help Content – The DocStar.com site provides written procedures and guidelines for the DocStar application. Use the menu pane to the left to navigate through various topics about which you need more information.
  • EU Training and Education – Epicor University provides the Video-on-Demand and other education training material links on this page. These materials include short, micro-learning videos, or Knowledge On Demand (KOD),  for areas of the package or longer training videos used for more advanced training.
  • DocStar on EpicWeb – Provides a location to interact with DocStar Support, including a link to EpicCare for case management and Knowledge Base Articles. You will also find links to documentation, downloads, and educational resources.
  • Technical Support – For technical support matters such as error messages and unexpected software behavior, contact DocStar’s Support team by logging into your DocStar site, then, click on the DocStar drop down menu located in the upper right corner.  You can report problems via the email support or live chat links. 


This help system uses the following conventions:

  • Bold – Items in bold indicate field and area names or text you must type exactly.
  • Notes – Information that is useful and worthy to consider.
  • Caution – Items or situations that should be considered prior to performing an action.
  • Related Topics – Other pages that may lend beneficial information to your task.
  • Numbered Procedures – Tasks that should be performed in the order indicated to ensure successful completion.

For information about navigating DocStar, see the Site Layout and Navigation page.

Related Pages

DocStar ECM Help Center
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